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FraudLabs™ Knowledgebase


credit card fraud prevention What is the FraudLabs web service?
credit card fraud prevention Why should I use the FraudLabs web service?
credit card fraud prevention What is a fraud score?
credit card fraud prevention What is the BIN?
credit card fraud prevention What can I do with the fraud score?
credit card fraud prevention What happens if I use up all of the credits allowed under my subscription plan?
credit card fraud prevention Can I test the demo version for free?
credit card fraud prevention Can I evaluate a FraudLabs web service prior to purchasing?
credit card fraud prevention If I am using a free license, can I receive technical support / help?
credit card fraud prevention Why should I upgrade from the free licence version to the full version?
credit card fraud prevention How to subscribe for the FraudLabs web service?
credit card fraud prevention How to integrate the FraudLabs web service?
credit card fraud prevention I am behind a proxy. How can I connect to your web service?
credit card fraud prevention How do I test the location using multiple IP address?
   
Q: What is the FraudLabs web service?
A:
FraudLabs web service is the proprietary credit card fraud detection service that is automated with IP tracking technology (geolocation service provider) to reduce and prevent fraud for online merchants. By requesting several inputs, FraudLabs web service will return fraud analysis results together with fraud score in real-time. This service can be used as an application to verify other processes where geographical information is available. By using this service, you are able to capture your online user's information before the ordering process and thus prevent fraudster from completing the transaction.
   
 
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Q: Why should I use the FraudLabs web service?
A:
Here, we promise a complete fraud protection and real time order verification. Through our analysis, we have been able to identify traits and patterns that are associated with fraudulent orders, before the payment is processed. Moreover, FraudLabs web service is integrated via an XML-based web services interface to any product or platform. Sample codes are provided in various progamming languages to ease integration. It also provides multiple subscription levels with different prices based on your business needs. The monthly cost of a FraudLabs web service subscription is less than that of a chargeback!
   
 
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Q: What is a fraud score?
A:
FraudLabs web service fraud score is directly proportional to the risk of the input values associated with each transaction, such as IP address, email address and billing address and so on. The higher the scores, the higher the risk of fraudulent transactions. The key factor to an accurate score is the IP address where the transaction originated from.
 
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Q: What is the BIN?
A:
BIN refers to Bank Identification Numbers. It is the first six digits of a credit card, debit card, charge card, etc. Basically the first part shows the location and the second identifies the bank itself. In short, these digits identify which network the card belongs to as well as which bank issued it. Online merchants use BIN lookups to help validate transactions. For example, it provides a way to verify whether the issuing bank for the credit card comes from the same country as the card holder.
 
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Q: What can I do with the fraud score?
A:
Once you have entered the correct risk fields, we will process the queries and each order you submit will be scored on a 100 point scale. We just provide you the scores with recommendation, and it is ultimately up to you to decide the level of risk you are willing to accept.

Note: We provide and calculate the fraud score typically based on the data you provide. There is never a 100% guarantee that a low score is valid or that a high score will be fraudulent. You are advised to choose your own threshold.
 
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Q: What happens if I use up all of the credits allowed under my subscription plan?
A:
If you have used up all of the credits allowed under your subscription plan within a month while your license license key is still valid, you will continue to receive the new credits as per stated in your subscription plan for the following month. You have another option which is, you may like to upgrade your current subscription to another premium subscription plan in order to enjoy more credits per month.

If you wish to add more credits just for the current month, you may like to go for 'Add Credits' and select the credits that suit you. This is a ONE-TIME top up and your subscription package will remain unchanged. Please feel free to email sales@fraudlabs.com for more information.
 
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Q: Can I test the demo version for free?  
A:
Absolutely yes! We provide live demo for the FraudLabs web service and you can try it at : http://www.fraudlabs.com/demofraudlabs.aspx. Just follow some simple instructions and you are on the right track to experience our service immediately!
   
 
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Q: Can I evaluate a FraudLabs web service prior to purchasing?
A:
Yes, of course. FraudLabs web service is free for free license users, this free license provides 90 credits per month and there is NO exact expiry date for your free license account. We strongly encourage developers to try our web service prior to purchasing in order to ensure that they will fill your needs 100%.

To register one, please visit: Fraudlabs Free License
 
 
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Q: If I am using a free license, can I receive technical support / help?
A:
Yes! Our support teams will be glad to assist you. We will ensure that there are no bad surprises after the point of purchase. Our highly trained development staff will provide online support. We will always provide timely, helpful assistance when you have purchased or evaluated our product.
   
 
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Q: Why should I upgrade from the free license version to the full version?
A:
All subscribers will get extra query credits per month based on their subscription packages. Furthermore, we provide 24-hour email support for all premium subscribers.
   
 
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Q: How to subscribe for the FraudLabs web service?
A:
You can order the FraudLabs web service through our online purchase system. Click on the subscription button (If you are a registered user, please login before proceeding to subscription area). If you are a first time user, you are required to fill in your details for registration purposes. The next step is to key in your payment information and click on the submit button to complete the subscription. As soon as you have clicked on the submit button, the system will send a license key to your inbox. The final step is to check your email account and integrate the license key.
   
 
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Q: How to integrate the FraudLabs web service?
A:
Please see our sample codes for more information.
   
 
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Q: I am behind a proxy. How can I connect to your web service?
A: Yes, you will have to do some settings before you can connect to our web service. Please see here for more information
 
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Q: How do I test the location using multiple IP address?
A: LocaProxy.com. It provides multi-location HTTP proxies to help businesses test geolocation applications. This solution reduces the total cost of testing by supplying the Distributed Infrastructure as a Service.
 
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